Answers to your Frequently Asked Questions about our Tours

Dolphins and You FAQ

We suggest you have on hand:

  • Flip flops 
  • A bathing suit 
  • A towel
  • Sunscreen
  • A rash shirt and/or swim shorts if you’re looking for more protection from the sun.  We also offer wetsuits for rent for $10 per person.
  • A light jacket
  • Cash or card for wetsuits or photo packages
  • Seasickness medication. You can pick up seasickness tablets cheaply from local drugstores, or, if you only ever experience very mild motion illness, ginger-based drinks can help stave it off. We also offer reusable PSI bands for purchase on the bus for $25 (pack of two).
  • A waterproof camera. Without a camera? Dolphins and You provides professional photography and videography for an additional $79

Please try to limit your belongings to one bag per person for the sake of space onboard. 

The following are provided by Dolphins and You, so there is no need to bring along:

  • A taro burger lunch (vegetarian options available)
  • Snorkel mask and fins
  • Hydration (water and lemonade)
  • *We do not recommend bringing expensive jewelry or technology that is not waterproof. Dolphins and You is not responsible for lost, stolen or water-damaged items.
  • Camera*

 We do not recommend bringing expensive jewelry or technology that is not waterproof. Dolphins and You is not responsible for lost, stolen or water-damaged items.

*While you can bring a camera, we do not recommend it. Our professional photographers can capture your entire tour with us so you can fully be in the moment with the dolphins.

Please see the schedule for each tour’s pickups below. More detailed pickup information will be included in your tour confirmation email.

7 AM Tour

Aqua Palms Waikiki: 5:15 AM
Ala Moana Hotel: 5:20 AM
Prince Hotel: 5:25 AM
Ambassador hotel: 5:30 AM
DFS T. Galleria: 5:35 AM
Hyatt Regency: 5:40 AM
Waikiki Marriott: 5:45 AM
New Otani: 5:50 AM
Ko Olina Beach Club: 6:25 AM
Aulani Disney: 6:25 AM
Meet at Waianae Boat Harbor at 6:45 AM

11 AM Tour

Aqua Palms Waikiki: 9:15 AM
Ala Moana Hotel: 9:20 AM
Prince Hotel: 9:25 AM
Ambassador hotel: 9:30 AM
DFS T. Galleria: 9:35 AM
Hyatt Regency: 9:40 AM
Waikiki Marriott: 9:45 AM
New Otani: 9:50 AM
Ko Olina Beach Club: 10:25 AM
Aulani Disney: 10:25 AM
Meet at Waianae Boat Harbor at 10:45 AM

Our guides are great with first-time snorkelers, and every guest is outfitted with a life vest to stay afloat.

It’s worth noting that the process of getting into the water with the dolphins can be more strenuous than the second snorkel location, which is much more relaxed. This is because the dolphins are moving, so those who can swim better and faster may have a better chance of seeing the dolphins closer. It’s best to let our guides know in advance if you would like extra attention or assistance while in the water.

In the interest of safety, we are unable to take guests who are 2 years old and under at this time. We recommend that only guests who are 2 years and older join our tours. All other ages are welcome! We have life vests for all ages. Our trained crew of lifesavers and free divers are excellent at helping first-time snorkelers feel comfortable in the water. In the water and on the boat, however, small children should always be accompanied by a parent or guardian. There is no max age for the dolphin swim.

Hawaiian Spinner Dolphins are wild marine animals, so we cannot guarantee with absolute certainty that we will encounter them. However, the vast majority of our tours (more than 90 percent) do see and swim with dolphins.

No. Touching marine life and coral is illegal by Hawaii state law. Contact with human skin can make dolphins and sea turtles more susceptible to disease and cause them stress. 

But the animals often come close by our guests, and simply being in their presence is incredible.

We do not currently offer separate pricing for those who choose not to swim.

Hawaiian waters range from about 77 degrees F (25 degrees C) in the wintertime to 82 degrees F (28 degrees C) in the summertime. 

Though this is much warmer than the natural ocean temperature in most parts of the world, you still may feel cold in the shade or rain in just a swimsuit. We offer wetsuits for rent at $10 per person.

You may bring your own camera onboard at your own risk. But we recommend letting our professionals capture your experience so that you can fully enjoy your tour without worrying about getting the shot! 

Dolphins and You offers professional photography and videography for an additional $79. The photo packages usually contain around 300 over- and under-water shots of everyone on board, and the video is usually around 20 minutes long. We document the experience from beginning to end.

We provide transportation from and to 10 locations within Waikiki and Ko Olina free of cost. It is included in your trip price. 

Alternatively, you may meet us at the Waianae Boat Harbor if you would like to provide your own transportation.

In Hawaii, we are lucky to have dolphins in our bays year-round and throughout the morning. Both of our tours have an equal likelihood of encountering dolphins. We cannot guarantee dolphin sightings.

Though not guaranteed, it is possible to see whales on our tours during peak months of December and March! 

If our captain spots whales, we will get as close as possible by federal regulations. 

It is incredibly rare to encounter any sharks at all in Oahu’s coastal waters. The reason is that sharks (and other apex predators, such as killer whales) prefer much colder, nutrient-rich waters. Hawaii is simply too warm! We sometimes encounter small reef sharks or white tip sharks, but these only grow a few feet long and are more afraid of you than you would be of them.

But in the rare event that a shark was to be encountered, our team of experienced Hawaii-raised crew are there to keep everyone safe and protected.

There is a public restroom in the harbor, and there are two full restrooms on board the boat. There is no restroom on the tour bus.

Our boat is not wheelchair friendly, and wheelchairs are not permitted on our bus transportation.

Please consult our office (808-696-4414). We have a ramp onto the boat, but it is only 19 inches wide and it does not have railings. 

Yes. Please use feminine products made for swimming.

We allow pregnant women to take part in our tour, but advise that it may not be safe during later terms. Please be careful not to slip and fall on board.

Alcohol is only available for purchase on the boat after all water activities are completed for safety reasons.

Please bring cash or card if you are interested in purchasing adult beverages onboard.

Tipping the crew is appreciated but not solicited. A tip jar is made available to guests at the end of each tour.

Tour fees will be fully refunded if cancellation is made more than 24 hours prior to the start of the tour. Please note that the tour starts early in the morning (departing Waikiki at 6am HST and 9:30am HST). Fees will be refunded fully if a doctor’s note is presented for cancellations made within 24 hours before the tour.

Nature and You

Here are a few things you should know before hiking the Manoa Falls Trail and visiting the Manoa Falls.

Please bring comfortable shoes and clothing.  Please make sure your shoes can be in the mud, as this part of the island can receive rain.  A light rain jacket and mosquito spray is also a good idea.

The tour lasts about 4 or 5 hours from pick up to drop off

Sorry, but we can only pick up at designated locations around Waikiki.

The 45 minute hike is very mild and can be done by most people, from children to the elderly.  We recommend only children 4 years of age and older.

The meal served to all Nature and You participants is a fully vegan meal from the beloved local restaurants Peace Cafe and Kaimana Cafe. It’s delicious for both meat eaters and vegetarians alike.

It is not recommended to swim on this tour. 

If you’d like to swim, then be sure to check out our Dolphins and You tour!

Tipping is an American custom. It is appreciated but not solicited. It’s all up to you.

Island and You logo

Island and You

Before you “eat local, feel local”, be sure to learn a few things about the Island and You tour.

Comfortable shoes and clothing is a good idea, as well as a hat, sunglasses and sun screen.

This tour lasts around 8 hours, from pick up to drop off.

You are advised to bring a seat with you, if it is required for your child. We have one child seat available if needed, but please alert our office before your tour by calling 808-696-4414.

This tour is conducted in both Japanese and English, depending on the language of the guests.

Please contact our office at 808-696-4414 to discuss any dietary restrictions.

Sorry, but we only pick up at select locations around Waikiki.