Any experience can be canceled within 24 hours of the scheduled experience start time for a full refund of experience fees (not including processing fees and tax). Cancellations or changes made after 24 hours before the tour departure will result in a 100% fee charge. Exceptions will be made for those providing a doctor’s note sent to the AYC office.
Please be on time for your experience. Your guide will wait up to 15 minutes for your virtual arrival before canceling the experience at full cost.
Refunds will not be given for late attendance, unless a doctor’s note is presented. Refunds will not be issued for technical issues on the part of the host or guest.